General conditions of reservation of accommodation

1. General regulations

Following general conditions are valid for natural or legal persons (in following text „Guests”), who arrange bookings or other offered services through Tourist Agency Rab Holidays (in the following text „Agency”). Offers may be presented on Agency’s internet page (www.rabholidays.org) or some other advertising material or pages. These general conditions are constituent part of the booking contract (in the following text „Booking Confirmation”) which confirms that the Agency arranged certain booking or some other service in the name or for the Guest (in the following text „Reservation”) with the provider of services (in the following text „Host”). With booking of the Reservation, Guest confirms that he understands all the general conditions and that he will abide by them absolutely. With the booking of Reservation all these stated general conditions become legally binding for the Guest and Agency. The Agency in this business has the role of the intermediator.

2. Agency’s offer of accommodation

The Agency offers to the Guest the accommodation and other services presented on Agency’s internet pages. Agency inspects each accommodation unit upon the start of cooperation with the Host and agrees with the Hosts to keep updated data about the accommodation and arranges with the Host the price of each accommodation unit. The Host obligates himself that all alleged data about the object and the accommodation units are true, and is responsible for authenticity of data. Accommodation units are described according to inspections and according to updates provided by the Host. The Agency guarantees that all the photos presented on the Agency’s internet pages are authentic. Host gives the Agency the authority to book the Reservations with the Guests in his name.

3. Obligations of the Agency

The Agency obliges itself to realize the arranged Reservation, according to the traditions in tourism industry. Agency provides the services according to the information published on the day of the creation of Booking Confirmation from the part of the Guest except in the circumstances beyond its control. If some disagreement between the Guest and the Host appears, Agency obligates itself to help resolve the problem according to the mutual pleasure.

4. Price of the service

The price for each accommodation unit is stated on the price list of each object on the presentation page. The price is related to presented service (overnight, bed and breakfast, half-board etc.), and equipment of the accommodation unit. Price includes the fee which the Guest has to pay to the Agency for its services. Other services not alleged on the price list may have to be payed additionally. If the air-conditioning is not included in the price, that is additionally stated on the page of the certain accommodation object. Prices stated on Agency’s internet pages are arranged on the basis of the agreement with the Hosts and do not have to match the prices published on the price list in the facility. The eventual difference in prices can not be the subject of the complaint. The prices are appointed in Euros (EUR).
Agency keeps the right to change the prices. Guests who already made the down payment for the Reservation are guaranteed by the Agency the service according to the agreed price.

5. Sojourn tax

The Guest pays the sojourn tax together with the payment in the name of the Reservation or to the Host when arriving in the accommodation unit. For those accommodation objects where the sojourn tax has already been included in the price, that is stated specifically. Sojourn tax usually amounts 7 kn (Croatian Kuna) per adult person (cca 0,95 EUR).

6. The rights and the obligations of the Guest

The Guest realizes the Reservation according to conditions stated in the Booking Confirmation issued in his name. If the Guest wants to change the conditions from the Booking Confirmation (greater number of persons, change of the dates of arrival or departure etc.), he has to inform the Agency which will realize the change if possible, and arrange the new price. If he wants some additional services, which are not stated in agreed conditions, he has to make the agreement with the Agency and the Host. At the moment of arrival to the accommodation unit, the facility has to be clean and equipped with clean laundry, towels and toilet paper. The Host is obligated to allow Guests undisturbed usage of the accommodation unit. The Guest is obligated to respect the house rules and also the laws of the Republic of Croatia.

7. The process from Booking Request to the Reservation (Booking Confirmation)

The Agency receives the requests from the Guests by e-mail, telephone, or directly in Agency’s office. Then the Agency inquires about the availability of requested accommodation or certain service and informs the Guest about the information received. If the Guest decides to make the Reservation for the certain term and service in his name, than the Agency makes the alleged term and service booked on his name. After the confirmation of the Reservation the Guest receives instructions for the advanced payment which has to be realized. The Guest pays approximately 25% of the total price on the Agency’s account after the agreement of the Reservation, and the rest of the total amount directly to the Host. Advance payment consists of the down payment for the Host, and the service fee for the Agency. After receiving the advance payment, the Agency will send the Guest the written documents including the Booking Confirmation. The Host will provide the receipt upon receiving the rest of the amount.

8. Cancellation of Reservation

If the Guest wishes to cancel already paid Reservation, these are the cancellation expenses:
– 85% refund of the amount of the Advance payment if cancellation is requested 1 week or less after Booking Confirmation.
– No refund of Advance payment if cancellation is requested 90 nights or less before date of arrival.
All costs of the money refund are the Guest’s expenses.
The Agency leaves the possibility to the Guest, who is not able to consume the Reservation, to find another Guest for the Reservation.

9. Arrival and Departure in the accommodation unit

The Guests may Check in to the reserved accommodation after 14,00 of the first day of the Reservation and Check out before 10,00 in the morning of the last day of the Reservation.

10. The right of the Agency on changes and canceling

If the Agency notices possible obstructions in getting the Reservation realized, it is obliged to inform the Guest, and provide another accommodation if possible. In the case that it is impossible to arrange the other accommodation, the Agency obliges to make the refund of all paid amount from the Guest to the Agency. If any kind of problem which is not possible to prevent occurs on the day of the beginning of the Reservation, so it could not be realized, then the Agency will try to arrange another accommodation from its offer. If that arrangement could not be realized then it will try to help Guest to find alternative accommodation.

11. Force majeure circumstances

If the Agency and the Host are prevented from executing their obligations stated in the Booking Confirmation due to force majeure circumstances including but not limited to war, natural disasters, epidemics, pandemics, pollution disasters, quarantine measures, the closing of borders or geographical areas, traffic conditions, the interruption of currency trading, strikes, and inspite of the fact that those force majeure circumstances were foreseeable at the time the booking was made, the Agency and the Host retain the right to cancel the agreement and neither the Agency nor the Host shall be responsible for the non-fulfilment of the Booking Confirmation. In the case of force majeure events the Agency shall be entitled to retain all amounts paid by the guest. The Guest retains the right on the agreement with the Agency to use the advance payment for another available term in the same holiday property for this or the next calendar year.

12. Complaints

If there would be certain failures upon the arrival in the accommodation unit, and it is not possible to resolve them with the Host, the Guest is obliged to contact the Agency upon the issue, and cooperate with Agency and the Host in the good faith that the problem will be removed. If the failures could not be removed and they influence the quality of the Reservation, the Guest may send written complaint about the issue until 7 days upon his return from the vacation to the e-mail: rabholidays@gmail.com. The complaint has to be explained with reasonable arguments for an eventual refund.

1.1.2018, Rab